Privacy Policy
Introduction
At Wisp, we are committed to protecting the privacy of our users—especially children and their guardians who rely on our app for daily exercises, progress tracking, and community interaction. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use the Wisp mobile application (“App”).
Wisp is designed to support children with dyslexia by offering personalized learning tools, exercises, and features that encourage growth in a safe, secure, and supportive environment. We take your trust seriously and aim to be transparent about how your data is handled.
Definitions
For clarity in this policy:
"You" refers to the individual using our application. In the case of a child user, it refers to the parent or legal guardian.
"Personal Data" refers to any information that can be used to identify an individual directly or indirectly.
"Service" refers to the Wisp mobile application and any related services offered by the Company.
"Company", "We", "Us", or "Our" refers to Wisp.
"Device" refers to any mobile or computing device used to access the Service.
"Usage Data" refers to data collected automatically through the app’s functionality.
Information We Collect
1. Personal Data
When you register or use Wisp, we may collect personal information such as:
Parent/guardian name and email address
Child’s first name or nickname (optional)
Age or grade level (optional, used to customize learning paths)
This data helps us tailor content, provide meaningful insights into learning progress, and enable communication related to app updates or usage.
2. Usage Data
We automatically collect certain technical and interaction data, including:
Device type, operating system, and app version
Pages visited and features used
Time spent on activities or exercises
Completion history and interaction patterns
This helps us improve the app’s functionality and user experience.
3. Information from Device Permissions
With your consent, Wisp may access:
Camera and Photo Library: for specific image-based activities or personalized features
Microphone: for voice-based exercises or auditory feedback
All permissions are optional and can be managed in your device settings.
How We Use Your Information
We use the collected data in the following ways:
To deliver and personalize learning experiences for children
To track and display progress, performance, and achievements
To provide parental dashboards and notifications about daily or weekly activity
To improve the app’s features, usability, and content through analytics
To communicate important updates, tips, and alerts
To moderate community interactions in the parent/guardian community area
To comply with legal obligations or requests
We do not use your child’s data for advertising or marketing purposes.
Sharing Your Data
We do not sell or rent personal information to third parties. However, we may share limited information in the following situations:
With Service Providers: We use secure third-party vendors to help host our servers, analyze app usage, and manage data. These providers are bound by strict confidentiality agreements.
For Legal Compliance: If required by law, we may disclose data to authorities or legal bodies.
With Your Consent: We may share anonymized user success stories or testimonials if you agree.
Within the Wisp Community: Only posts voluntarily shared by you in the parent/guardian community area are visible to others, and this section is actively monitored.
Data Storage and Retention
We retain your data only for as long as it is necessary to support the educational journey of the child, fulfill the purposes outlined in this policy, or meet legal requirements.
Once the data is no longer needed, or upon your request, it will be securely deleted or anonymized.
Data Security
We implement commercially reasonable safeguards to protect your information. These include encryption, secure cloud storage, and restricted internal access to sensitive data. However, no method of electronic storage or transmission over the internet is entirely secure. While we strive to use acceptable standards, we cannot guarantee absolute security.
Children’s Privacy
Wisp is designed specifically for children, but account creation and supervision must be managed by a parent or guardian. We do not knowingly collect Personal Data from children without verified parental consent. If we discover that we have collected data from a child without proper consent, we will delete it immediately.
Parents or guardians have full control over their child’s data and may:
Review the information collected
Request corrections or updates
Request complete deletion
Access and Deletion of Data
You have the right to:
Access or update your account information
Request deletion of your data
Withdraw consent to data processing at any time
To do so, use the in-app account settings or email us at Synergicals.Wisp@gmail.com.
Changes to This Policy
We may occasionally update this Privacy Policy to reflect improvements or legal requirements. Changes will be communicated through:
In-app notifications
Updated posting date on this page
Please review this policy regularly to stay informed.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Synergicals.Wisp@gmail.com
© Wisp 2025